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Neha Singh Bhatia invitations (hereinafter referred to as “” wwww.nehasb.com, “we,” or “us”), owner and operator of [New Delhi: D 23 Defence Colony, 3rd Floor, New Delhi 110024 (011) 41003538 ] (the “Website”) respects the privacy of its customers and the visitors and users to its Website. This Privacy Policy sets forth the policy of [Neha Singh Bhatia invitaions], with regard to the collection and usage of personal or corporate information that you may provide to us by using this Website, or by using any product or service provided by the Website. This Privacy Policy is incorporated into and made a part of our Terms and Conditions, and by accepting these during registration and by using the Website, you agree to the use of your information in accordance with this Privacy Policy. We may revise this policy from time to time.

Scope

This privacy policy applies only to the Website. This policy does not apply to information collected through any other website that we do not control. Please note that the Website may contain links to other websites and therefore if you click on an advertisement on the Website, which takes you to another website, this privacy policy will not apply to any information collected on that website. We are not responsible for the privacy practices of other websites, and we recommend that you read the privacy policies of each website that you visit.

We will only collect information where it is necessary for us to do so and we will only collect information if it is relevant to our dealings with you. We will only keep your information for as long as we are either required to by law or as is relevant for the purposes for which it was collected.

You can visit the Website and browse without having to provide personal details. During your visit to the Website you remain anonymous and at no time can we identify you unless you have an account on the Website and log on with your user name and password.

The Website takes all reasonable steps to protect personally identifiable information as you transmit it to the Website and to protect such information from loss, misuse, and unauthorized access, disclosure, alteration, or destruction. However, you should keep in mind that no Internet transmission is ever completely secure or error-free. In particular, e-mail sent to or from this Website may not be secure.

In case you do not agree with the privacy policy you may forthwith discontinue to use the Website. We reserve the right to change or modify this policy. Your use of the website following any such change or modification constitutes your agreement to follow and be bound by the said changed or modified privacy policy.


Collection of personal information

To serve you better and understand your needs and interests, we collect, export, and use personal information with adequate notice and consent, along with required filings with data protection authorities, when applicable. For example, when you order products or services, request information, subscribe to marketing or support materials, register yourself on the Website, create designs and purchase designs or participate in surveys, we will ask you to provide personal information to complete these transactions. The types of personal information you provide to us on these pages may include contact information such as your name, address, telephone number, and email address; and other unique information such as user IDs and passwords, billing and transaction information, product and service preferences, contact preferences, educational and employment background, and job interest data.

How we use your information

The information that we collect to understand your needs and interests helps us deliver a consistent and personalized experience. For example, the Website may use your information to do the following:

  • assist you in completing a transaction or order 
  • communicate with you about products and services 
  • provide service and support 
  • update you on new services and benefits 
  • provide personalized promotional offers 
  • select content to be communicated to you 
  • contact you for market research regarding our products or services.

We will give you the opportunity to choose your privacy preferences regarding the communications we send. The testimonials posted on our Website are only posted with the expressed permission of the individual or company who provided that testimonial. Credit card information is used only for payment processing and fraud prevention. Credit card information and other sensitive personal information required to process a credit decision is not used for any other purpose by our financial services providers or the Website.

From time to time we will send you advertising information about our products and services that we feel may be of interest to you. However, if by any chance, there is any direct or indirect or otherwise leakage, of any information, personal or non-personal or otherwise, we are not liable for it and cannot be held responsible for any loss or damage arising from such incident(s). Non-Personal Information includes information that cannot be used to personally identify you, such as anonymous usage data, general demographic information we may collect, referring/exit pages and URLs, browser name, the type of computer, technical information and about your means of connection to our Website, such as the operating system and the Internet service providers utilized and other similar information preferences you submit and number of clicks.

Except where specifically agreed or necessary for operational or regulatory reasons or statutory reasons, we will not send you any unsolicited information. However, we shall have the full liberty and authority to send emails and information regarding its products and any other suitable information which is believed to be beneficial to you which may also include information about latest launches to which you expressly consent.

Information Collected Via Technology

You are not required to provide information directly to us in order to view the Website. In an effort to improve the quality of the Website, we track information provided to us by your browser or by our software application when you view or use the Website, such as the website you came from, the type of browser you use, the device from which you connected to the Website, the time and date of access, and other information that does not personally identify you. We track this information using cookies, or small text files which include an anonymous unique identifier to enhance your experience. Cookies are sent to a user’s browser from our servers and are stored on the user’s computer hard drive for record-keeping purposes and sometimes to track information about them. Sending a cookie to a user’s browser enables us to collect Non-Personal information about that user and keep a record of the user’s preferences when utilizing our services, both on an individual and aggregate basis. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Website may not function properly.

How we share your information

This Website will not sell, rent or lease your personal information to others except as described in this statement. We share personal information in the following ways: with our service providers and suppliers for delivering the complete products, services and customer solutions and to assist the Website with marketing and communication initiatives. These providers and suppliers include, for example, credit card processors, providers of customer support and live-help, email service providers, automated data processors, and shipping agents. Suppliers and service providers are required by contract to keep confidential the information received on behalf of Website and may not use it for any purpose other than to carry out the services they are performing for the Website. Except as described in this statement, the Website will not share the personal information you provide to us with third parties without your permission, unless to: (i) respond to duly authorized information requests of governmental authorities; (ii) comply with any law, regulation, or court order; (iii) help prevent fraud or to enforce or protect our rights and properties; or (iv) protect the personal safety of our employees and third parties. Circumstances may arise where, whether for strategic or other business reasons, we decide to sell, buy, merge or otherwise reorganize businesses. Such a transaction may involve the disclosure of personal information to prospective or actual purchasers, or the receipt of it from sellers. It is our practice to seek appropriate protection for information in these types of transaction.

Enforcement

We may use the information that we collect to prevent illegal activities, to enforce the Website's Terms and Conditions, and to otherwise protect our rights and the rights of our users. In addition to the uses identified above, we may use the information that we collect for any other purposes disclosed to you at the time we collect your information or pursuant to your consent.

Contacting Us

If you have any questions about this Privacy Policy, the practices of this Website, or your dealings with this Website, please contact us at:

FBB1 Extension Mohan Cooperative Industrial Estate, Mathura Road, New Delhi - 110044

  • You have the option to cancel your order if a cancellation request is placed within 24 (twenty four) hours of placing the order online. In the event a request for cancellation has been placed after the expiry of 24 (twenty four) hours, you shall not be entitled to any refund of the payment made for the product.
  • In the event a product has been purchased during an offer period and/or under a scheme/sale, no cancellations will be entertained for those orders/products once an order has been placed, even if a cancellation request has been made within the conditional time frame.
  • In case the product received is not as per the selected design/text it must be brought to our notice within 5 working days of receiving the product via e-mail. Please refer to our Replacement/ Refund Policy.
  • We are committed to delivering your order accurately and in the best condition.
  • We attempt to process every confirmed order and ship within 5 working days.
  • In some rare cases, due to delivery address accessibility issues, it may take longer to receive the shipment. Nevertheless, we will keep you updated with any such delays.
  • All our orders will be shipped through reliable and reputed courier services, by road, rail or air.
  • You can track your order online or drop us an email at design@nehasb.com and we will be happy to help you.
  • While we shall strive to ship all items in your order together, this may not always be possible, we reserve the right to ship partial orders (at no additional cost to you).
  • Shipping transit times vary, hence we assume no responsibility for delays caused by shipping carriers, weather conditions or any damages resulting from the failure to receive an order on time. Your order may arrive late due to unforeseen delays in delivery service, the breakdown of equipment, illness, etc. Delivery may also take longer due to bad weather, flight delays, political disruptions and other unforeseen circumstances. However, we will proactively reach out to you to keep you updated.
  • Upon confirmation of order it is deemed agreed by you that shipping terms for all our products shipped “Freight On Board Shipping Point” or “F.O.B. Shipping Point” – Title and Risk of loss transfers to you at time of shipment or pickup.
  • In some countries, Custom duty or some Local taxes are applicable on overseas shipments. The amount paid to us does not include these extra charges or duties or taxes which may be applied at the time of receiving the shipment by local customs department. If any such charges are applicable in your country, it will be directly billed to you by the courier company.

Our endeavor is to ensure complete satisfaction with the product being offered on our Website and received by you. However, there could be certain circumstances beyond our control where you could receive a damaged / defective product. While there is no option to return orders as the products are customized according to your specific needs, however, if at all you are not satisfied with your purchase, complete assistance would be given to you regarding the same.
E-mail – design@nehasb.com

Replacement Policy

We take special care to deliver your products in excellent condition. However, you can if you receive any product(s) in an unusable condition, contact our customer care and the product shall be replaced, subject to the below mentioned terms and conditions.

In case we are unable to replace the damaged / defective product, the refund will be initiated in the form of vouchers for an equivalent amount and will be emailed to you within 15 (fifteen) days from the date of receiving the damaged/ defective product.

Please note

  • The size, shape and color of the cards tend to vary a little from what is perceived on our Website due to variations in screen resolutions and hardware settings. Any rejections on this account is not eligible for refund or exchange.
  • Different papers tend to vary in feel, gsm (grams per square meter) and colour. A variation of ±10% is an acceptable norm worldwide. There may be minor variations in paper of other grades as well. Products cannot be returned in case of such variations.
  • Defect/ Damage does not constitute any damage to the outer covering of the package as long as the product(s) inside the packaging are intact and in good condition, we are not liable to replace or refund such product(s).
  • Please do not accept delivery of any item whose outer packaging is tampered with in any manner and contact us immediately.
  • In case of replacement, all items must be returned via courier in their original packaging to FBB1 Extension Mohan Cooperative Industrial Estate, Mathura Road, New Delhi - 110044, India along with a copy of the invoice and these must be packed together in a secure box. We do not accept partial or used packs of products or items returned in envelopes.
  • Complaints regarding defective product(s) must be intimated to us within 5 working days, otherwise we will assume that your deemed acceptance of the product(s) and no replacement/refund will be provided.

Refunds

In the event of cancellation of product within 24 (twenty four) hours of placing the order online:

  • Within 24 (twenty four) hours of receiving the cancellation request, you shall receive an email confirming that your cancellation request has been accepted and the process of reimbursed of the entire amount shall be initiated.
  • Note that payment made via Credit Card, can take upto 20 (twenty) working days for the credited amount to reflect in your account details.
  • In the event of replacement of the product, which we are unable to replace:
  • Within 24 (twenty four) hours of acceptance, vouchers for an equivalent amount shall be emailed to you and will be redeemable by you on any date in the future, these vouchers will be valid for 6 months.